We're hiring a Customer Service Executive

Location – Mazagaon, South Mumbai

Salary – 25-30k per month

Employment type – Full-time (Work from the office)

Experience - 1-5 Years

We are seeking a Customer Service Executive who will be responsible for co-ordination with customers, delivery partners, while being solution-oriented in resolving customer queries. 

Responsibilities –

• Interacting with existing and new customers on WhatsApp, Instagram, Facebook messenger.

• Providing timely Email support on customer queries.

• Porter/Wefast booking and support

• Outbound Calls to past and present customers and a few cold calls a day.

• Co-ordination with customers on incoming orders & payment receivables from B2C & B2B customers.

• Supporting the marketing team with weekly & monthly WhatsApp messaging

• Co-ordinating with delivery partners/executives to book as well as solve shipping related issues with Delivery companies like Pickrr, Shiprocket etc. 

Skills Required –

• Fluent in written & spoken English (Knowing Marathi would be an add-on)

• Solution Oriented approach

• Strong Communication Skills

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